FAQ

Frequently asked questions

Straight answers about boiler repairs, servicing, gas safety and our rates in Preston. Can't find yours? Just call or message us.

Which areas do you cover?

We cover Preston and the surrounding areas — including Fulwood, Penwortham, Leyland, Bamber Bridge, Walton-le-Dale, Lostock Hall, Ingol, Cottam, Broughton, Longridge, Garstang and nearby villages (postcodes PR1 to PR5).

Not sure if you're in range? Get in touch and we'll let you know straight away.

Are you Gas Safe registered?

Yes — we're Gas Safe registered (registration number 522151) and fully insured, with over 18 years of hands-on experience. You can verify our registration on the official Gas Safe Register website.

How much does a boiler service cost?

A standard boiler service is £90 and an enhanced service is £135 — flat fees, no VAT on top. The standard service covers visual inspection, flue gas analysis, safety checks and basic cleaning, and keeps your manufacturer warranty valid.

Full details are on our rates page.

How much is a landlord gas safety certificate (CP12)?

A landlord gas safety check starts from £60, with the CP12 certificate issued on the day. If you combine it with a boiler service in the same visit, the package starts from £130 — the best-value option for landlords.

See the rates page for details.

What are your call-out rates?

Weekday daytime call-outs (Mon–Fri, 9am–5pm) are £80 for the first full hour, then charged in half-hour increments. Evenings and weekends are priced differently — all rates are listed openly on our rates page.

We're not VAT registered, so there's no VAT added to any price, and we always agree the price with you before starting work.

My boiler has broken down — how quickly can you come out?

Same-day call-outs are available for breakdowns and no-heating/no-hot-water emergencies, subject to availability. Call 01772 288 998 and we'll tell you honestly when we can get to you.

What should I do if I smell gas?

Call the National Gas Emergency line first on 0800 111 999 — it's free and available 24/7. Open windows and doors, don't operate electrical switches, and leave the property if the smell is strong.

Once the emergency service has made things safe, we can carry out the permanent leak detection and repair.

Do you repair boilers or just replace them?

Repair first — always. We diagnose the fault and fix it where it's cost-effective, and we only recommend a replacement when it's genuinely necessary. We don't condemn boilers without proper reason, and we don't upsell.

Do you install smart thermostats and heating controls?

Yes. We install and configure smart thermostats, programmable timers and zone controls, set up around your routine for better comfort and lower bills.

How do I book an appointment?

Three easy ways: call 01772 288 998, message us on WhatsApp, or send an enquiry online — you can attach photos of the problem to help us diagnose it before we arrive.

Still unsure?

Can't find your answer?

Ask us directly — a quick call or message usually sorts it in minutes. No pressure, no obligation.

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