Last updated: April 2026
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1. Information We Collect
We may collect and store the following information:
- Customer name, address, and contact details
- Property and appliance information (e.g. boiler and heating system details)
- Job records, quotations, invoices, and communications
- Photographs of work carried out (before, during, and after completion)
2. How We Use Your Information
We use your data to:
- Provide quotations and carry out requested work
- Manage bookings and customer communication
- Issue invoices, certificates, and compliance documentation
- Maintain service history for warranty, safety, and future works
- Meet legal and regulatory obligations (including Gas Safe and Building Regulations requirements)
3. Legal Basis for Processing
We process your data under the following lawful bases:
- Contractual necessity — to deliver the services you request
- Legal obligation — for compliance with safety and regulatory requirements
- Legitimate interests — for business operations such as record keeping, service history, and dispute resolution
Where required, we will rely on consent (see Section 6: Photography & Marketing).
4. Data Storage & Security
- Your data is stored securely within our CRM system, including Tradify, or equivalent secure digital systems.
- We take reasonable technical and organisational measures to protect data from unauthorised access, loss, or misuse.
5. Data Sharing
We do not sell or rent your data. We may share information only where necessary with:
- Regulatory bodies (e.g. Gas Safe Register, Building Control)
- Suppliers or subcontractors involved in delivering the work
- Legal or regulatory authorities where required
6. Photography & Marketing
We may take photographs of work carried out for:
- Record-keeping and job documentation
- Warranty support and service history
- Compliance and safety evidence
These images are stored securely as part of your job record.
We may also use photographs of completed work for marketing purposes, including:
- Our website
- Social media platforms
- Google Business Profile and similar platforms
Where images are used for marketing, we will ensure that:
- No personal data is included, or
- The property and individuals are not reasonably identifiable, or
- Your explicit consent has been obtained where identification may be possible.
You have the right to object to the use of your property images for marketing at any time by contacting us.
7. Data Retention
We retain records only for as long as necessary to:
- Meet legal and regulatory obligations
- Support warranties and service history
- Maintain accurate business and job records
8. Your Rights
Under UK data protection law, you have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data where legally permissible
- Object to certain types of processing (including marketing use of images)
9. QR Codes & Digital Records
We may provide QR codes linked to job or appliance records for convenience and future reference. These records:
- Are intended for technical and service information only
- Will not display personal data publicly
- Do not replace official certification or compliance documents issued separately
10. Contact